23:41
“The lockbox code is not working.”
Arrival02:14 · Cape Town
Your guest cannot find the wifi.
It was answered eleven seconds ago.
Cape Town · Any hour · Any language
StayPal answers for you.
An AI concierge that lives inside WhatsApp. No app to download, no account to make. Your house rules and your city, in your guest's own language, at any hour of the night.
The problem
It is never the question that wears you down.
It is not knowing which question it is until you open it. So you open all of them. At 23:41, at 03:07, on your anniversary, at your mother's birthday lunch. Reply late and your response rate drops, which moves your ranking, which moves your bookings. So the phone stays on the pillow.
03:07
“Sorry, is this too late? We are in Tokyo.”
Time zone21:55
“Is it safe to walk to dinner from here?”
Nerves19:02
“The power just went off. Is that normal?”
In stayEvery one of those already has an answer. You wrote it down months ago.
The product
This is the entire thing.
Your guest scans a code on the fridge. WhatsApp opens. That is the whole onboarding, and it is over in four seconds.
Pick a language. Same guest, same house, same answers. Your guest never asks for this. They write in their own words and get their own words back.
A real conversation, shortened.
StayPal · Sea Point Studioonline
This is what your guests would get tonight.
Put StayPal on your propertySetup
Live on your listing this afternoon.
Step 01
Tell it about your place.
One form. Wifi, lockbox, checkout, the geyser switch, the gate code, your load shedding zone, and every rule you are tired of typing out. Already have a guidebook? Paste it in and we will read it.
Step 02
We make your code.
A QR code and a link, carrying your property's name. Print it for the fridge, drop it in your check-in message, put it on the listing.
Step 03
Guests just talk.
They scan, WhatsApp opens, and they are speaking to something that knows your house and knows this city. Nothing to download. Nothing to sign up for. Nothing to explain.
Knowledge
Half of it is yours. Half of it is Cape Town.
One half you give it once. The other half it already has.
Your property
The things only you know
- The wifi name and the password
- Lockbox, gate code, which key is which
- Checkout, the bins, the alarm
- The geyser, the inverter, the borehole pump
- Your load shedding zone and tonight's slot
- Parking, and where not to park
- House rules, in the words you actually mean them
Your city
The things this city knows
- Where to eat tonight, at this hour, in this wind
- Whether the cable car is running today
- Lion's Head at sunset, or Signal Hill if the legs are tired
- Getting to Boulders, Cape Point, the winelands
- Which beach when the southeaster is up
- Which routes after dark, honestly
- How to pay for a ride without a local card
Any general assistant can guess at the right hand column. None of them can know the left.
The honest part
It only knows what you told it.
Two things people are right to worry about with an AI in front of their guests. Here is exactly what we do about both.
It will not invent a rule.
If you never wrote a pet policy, StayPal does not make one up. It says it does not know, and it brings you in. A guessed answer you then have to honour is worse than no answer at all.
It hands you the phone.
Refunds, damage, noise, anything where the guest is upset. Those stop the bot and go straight to you with the whole thread attached. A canned reply to a complaint makes it worse, and everybody can tell.
You see every word.
Every conversation lands in your dashboard. Correct an answer once and it stays corrected, on every property you choose.
What we heard
We did not start with the product.
We read what hosts write publicly about this, in their own forums, before we wrote a line of code. Paraphrased, because they are not our customers and we will not pretend otherwise.
Every notification could be the one that matters, and there is no way to know without opening it. That is the part that costs you.
Half my guests do not write in English. I end up pasting their messages into Google Translate at midnight.
Reply slowly and it follows you into your ranking. So you never really stop working.
Paraphrased from public host forums. Our own numbers go here once we have enough of them to mean something.
Pricing
Priced per property. Nothing per booking, ever.
One property or one hundred, you pay for properties and never a cut of what you earn. Tell us how many doors you have and we will send you a number the same day.
One door
A single listing
Unlimited guest conversations, every language, your QR code and your property brief.
A few doors
Two to nine
One dashboard, shared city knowledge, and rules kept separate for every property.
A portfolio
Ten or more
Team handover, channel manager sync, and your own branding on the chat.
No commission. No per message fee. No charge for the languages.
Questions
The things hosts ask us first.
Start
Get your first quiet night.
Tell us about one property. We build its brief, send you the QR code, and you test it as your own guest before a real one ever sees it.
Cape Town fills up from December. Setup takes an afternoon. The hosts who do it now are the ones who sleep through the season.
Built in Cape Town. Works wherever your properties are.
That is with us.
We will come back within one working day with your property brief to fill in.